Booking Procedure

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Once you have completed our booking process we will proceed as stated below: 

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• We will send you a confirmation email from lostsheepguiding@gmail.com.

• We require full payment of your chosen activity at least two weeks prior to the booked date. 

• We will send you a receipt for your booking once full payment has been received. 

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Payments can be made directly through our website as you make your booking or via an invoice at a later date. 

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Cancellation Policy

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• If a cancellation is made more than 4 weeks prior to the booked date a full refund will be given.

• If a cancellation is made less than 4 weeks before the booked date a 50% refund will be given.

• If a cancellation is made less than 2 weeks before the booked date, no refund will be given. 

• If adverse weather conditions or ill health prevent a booking from taking place or cause a day to be cut short, no refund will be given but a replacement date will be offered.

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Here at Lost Sheep Guiding we aim for excellence but if somehow we have fallen short of your expectations then we welcome a discussion to make any necessary amendments. However we are not liable to provide refunds for any activities already provided.

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Changes or Cancelations made by us

Scottish weather can be severe and unpredictable at any time of the year. If your booked activity is affected by the conditions we will always aim to offer a worthwhile alternative. In cases where this is not possible you will be offered an alternative date.

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Insurance

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Lost Sheep Guiding is covered by public liability insurance. It is your responsibility to take out personal insurance that covers the adventurous activities you are participating in.

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Safety 

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We have taken all reasonable steps to provide you with a level of care and safety appropriate to the nature of the activities on offer, however you should be aware that certain risks remain. These risks are an integral part of any adventurous activity and cannot be removed without destroying the activities' unique character and integrity.

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Your responsibilities

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Prior to booking it is vital that you are aware of your responsibilities. They are listed below.

• To accept the risks involved with adventurous activities and visiting remote mountainous regions.

• To have a level of fitness required for your chosen activity.

• To bring the appropriate clothing and equipment as listed on our kit-list.

• To complete a booking form at least 1 week prior to your booked date.

• To ensure the whole of your group has completed a booking form and covid declaration form at least 1 week prior to your booked date.

• To understand that the dynamic nature of adventurous actives means that we cannot guarantee exact timings and routes.

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If we believe that your health, conduct, behaviour, fitness or equipment may compromise the safety of a trip, or have a negative impact on other members of the group or public, we reserve the right to cancel or terminate your booked activity.

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Complaints

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Here at Lost Sheep Guiding we aim for excellence but if somehow we have fallen short of your expectations than we will try our utmost to make necessary amendments. However we are not liable to provide refunds for any activities already provided.